To keep you safe and ensure we respond to everyone promptly, the practice can no longer accept unsolicited letters or emails directly from patients.
Why has this changed?
Safety – Letters and emails may not be seen quickly, which can delay care.
Fairness – Using the correct system ensures urgent cases are prioritised properly.
Efficiency – Requests are logged correctly and handled by the right team.
What this means for you
Please do not send letters or emails unless we have specifically asked you to (e.g. a form, supporting document, or a written complaint).
For all other queries, please use the correct routes:
📞 Call the surgery to speak to our reception team
💻 Use Engage Consult for non-urgent queries online
This ensures your request is handled safely and nothing important gets missed.
Accessibility and Support
If you have a disability or difficulty that makes it hard to contact us by phone or online, please let our reception team know. We will make reasonable adjustments to support you.