Appointments

To request an urgent appointment for today or tomorrow

• Phone us
  • Little Common Surgery 01424 847575
  • Old Town Surgery 01424 739420
• Visit the surgery and speak with a receptionist

To request a routine appointment in the next 7 days

• Phone us
  • Little Common Surgery 01424 847575
  • Old Town Surgery 01424 739420
• Use an online form (we will respond within three working days)
• Use your NHS account (on the NHS website or in the NHS App)
• Visit the surgery and speak with a receptionist

We are open Monday to Friday, 8am to 6.30pm.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Home visits

We encourage patients to come to our accessible surgery however, we appreciate this is not always possible.

If you are housebound or are too ill to visit the practice you can request a home visit. Your GP/Paramedic Practitioner will only visit you at home if they think that your medical condition requires it.

We will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

If you do need a home visit, you can help us by calling reception between 8am and 10.30am.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email.

Appointments by phone, video, text or email can be more flexible and often means the doctor or nurse can help you sooner.

Appointment reminders

If we have your mobile number, we will send a text to remind you about your appointment.

You can use an online form to give us your mobile number.

Cancelling or changing an appointment

Please help us by letting us know if you need to cancel or change your appointment. You can do this by:

• Phone
  • Little Common Surgery 01424 847575
  • Old Town Surgery 01424 739420
• Text (reply ‘Cancel’ to your text message appointment reminder)
• Use your NHS account (on the NHS website or in the NHS App)

If you need help when we are closed

In an emergency or life threatening situation dial 999 and ask for an ambulance.

For urgent medical advice when the GP practice is closed please use NHS 111:

• For children under 5 phone 111
• For people aged 5 and over use 111.nhs.uk

Extended hours appointments

We are pleased to offer appointments weekday evenings and at weekends. Please contact our reception teams to make an appointment.

Please note that you may not be seen by your usual GP or at your usual GP surgery.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.