We are committed to providing high‑quality care and aim to treat all patients, carers, and visitors courteously, respectfully, and with dignity at all times. In return, we ask that patients treat all members of our staff — including receptionists, clinicians, nurses, and administrative staff — with the same level of respect.
Abusive, aggressive, discriminatory, or inappropriate behaviour towards staff or other patients will not be tolerated. This includes verbal abuse, threatening language, physical aggression, or unreasonable behaviour. Such actions may result in removal from the practice list, in line with NHS guidance, to ensure the safety and well being of everyone within the practice.
Patient Responsibilities
To help us provide safe, effective, and timely care, patients also have a responsibility to:
- Attend booked appointments or provide reasonable notice if you need to cancel or rearrange them. Missed appointments prevent others from accessing care and place unnecessary strain on practice resources.
- Provide accurate and complete information about your health, including past and current illnesses, ongoing symptoms, medications (including over‑the‑counter treatments), allergies, hospital admissions, and treatment received elsewhere.
- Inform us of any changes to your medical condition, medications, or personal details (such as address or contact information) as soon as possible.
- Engage honestly and openly with healthcare professionals, as this enables us to make appropriate clinical decisions and provide the best possible care.
