Does our practice send out text messages?
SMS messages have become integral in communicating with patients about their care. Currently, Sussex Practices send over 1 million SMS messages each month including appointment reminders, questionnaires and links to information about a condition or your care.
How can I recognise a genuine text message?
Our text messages will come from ‘GPSurgery’ on most phones.
We will never ask you to provide financial information and if you’re unsure whether the message you’ve received is genuine then please get in touch with the surgery. A copy of any message sent from the practice is always added to your care record.
Appointment reminders and booking appointments via text message
If you have a booked appointment, you will receive a text message with an appointment reminder 24 hours before your appointment. If you are unable to attend your appointment, you will be able to cancel it by clicking on the link in the message.
We can also send you a text message with a link to book an appointment. This is a safe and secure way of booking an appointment and goes straight through to our surgery booking system. We are currently using this system for Phlebotomist, HCA & Nurse appointments. GP appointments cannot be booked in this way.
