Little Common Surgery 01424 847575
Old Town Surgery 01424 739420

Phone lines open 8.00am to 6.30pm

Complaints and compliments

At the Practice we welcome ways in which the services we offer our patients can be improved.

If there is something we have done well, we would love to hear about it!

Should you be unfortunate enough to have any cause for complaint, please contact the Management Team either in writing or by the telephone.

Often the problem is a failure of communication which can be easily resolved. If, however, in the unusual event that the Doctor/patient relationship has broken down irretrievably, it may be ended by either party.

Our aim is to give you the highest possible standard of service, and we try to deal swiftly with any problems that may occur.

In return, we ask that you help us to resolve your complaint efficiently by being courteous to our staff.

Practice Complaints Leaflet 2023

Third party complaint form

Date published: 10th October, 2014
Date last updated: 25th October, 2023